Redline Services Payment
Payment Options
Redline sends an invoice via Novo when work is completed. Invoices can be paid through the options given in Novo or on the website provided. Please document the invoice number being paid in the notes section of the app.Invoices are paid on a net 7 basis.
Payment Policy Terms and Conditions
Payment is due at the completion of service, Invoice will be sent via email for balance due reference.
If payment is not received within 30 days of the service date, a late fee of 10% of the total invoice amount will be applied.
If payment is not received within 60 days of the service date, an additional late fee of 10% + interest on the total invoice amount will be applied.
If payment is not received within 90 days of the service date, the account will be considered delinquent, and further services will not be provided until the account is paid in full.
If a customer's account becomes delinquent, the customer will be responsible for all collection fees, including but not limited to attorney fees, court costs, and collection agency fees.
Late fees and collection fees will be added to the total amount due, and interest will accrue at 1.5% per month until the account is paid in full.
Any disputes regarding the account balance must be submitted in writing within 30 days of the invoice date. Failure to do so will result in the customer's acceptance of the invoice amount.
By continuing to use our lawn care services, the customer agrees to this late fee policy.
Questions About the Invoice or Payment
How do I know where to find my invoice number?
1st question, do you have your invoice? The invoice was sent to your email provided for payment from Novo. This email will contain the invoice for your job.
On a mobile device- above the amount: will be the words invoice #: look to the right these numbers are your invoice number. invoice #: and the numbers to the right are what you want to plug into notes.
Desktop- open novo email. This will take you to the invoice. In the invoice in the details section, will be the invoice Number: above the Invoice Date and the Due date in the same details box.
Can I pay with a credit card?
Yes, we have a credit card payment processor through Stipe. We prefer you pay via Venmo and Cash App with no fees!
Can I use my camera to scan the QR code? Will I be taken directly to your payment page?
Yes and yes. Yes, you can scan pay & tip with all QR codes provided. It takes you right to it just input the invoice# in notes.
How do I pay using my bank account?
You can do a bank transfer from your bank for a fee-free transaction process. Just copy my account info in the invoice and plug it into your specific bank transfer process.
Other options?
Bank transfer with the Stripe processor when on the landing page go to the review and pay button and select, under pay this invoice select Debit or Credit Cards. You will have 3 options: Card, Apple Pay and US Bank account. Enter details: email, full name and search your bank. the novo platform will prompt you to agree to connect accounts, and select agree. This is going to link with your bank, select continue and put in your bank details. Once linked select continue this will push you to the novo platform. complete the process by selecting the Blue Pay button at the very bottom of the page. You will receive a pop-up that says the payment was successfully made.
Do I get a receipt once paid?
Some payments are slower than others. once we see you have paid you will receive an email with an invoice marked paid.
How do I contact you if I have a question about my invoice and payment?
Call the office number below or email at Ashley.Perry@red-line.net
611 Commerce Street, Suite 2611-C16,
Nashville, TN 37203
Contact : (615) 912-3788
Fax: (615) 912-3815
Email: Ashley.Perry@red-line.net
